Cancellation policy

Right of withdrawal

You have the right to revoke the purchase contract without giving reasons within 14 days after receipt of the goods. For this purpose you must clearly inform me (BUX, Wind-Wetter-Zeug, Zora Heinicke, Alter Schlachthof 25A, D-76131 Karlsruhe, Germany, e-mail: Enable JavaScript to view protected content.) about your decision to withdraw the contract, for example by e-mail or by post; for keeping the deadline it is sufficient to send the item(s) back before expiry of the cancellation deadline. Here you can download our withdrawal form.

Consequences of withdrawal

If you withdraw the contract, I will immediately, at the latest 14 days after receipt of the revocation, repay all payments made by you. I reserve the right to make a refund only after receipt of the returned goods.
You must return the goods to me within 14 days after you have informed me of your revocation; it is sufficient to send the goods before the expiry of the return period to comply with the deadline. You bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to a handling of the goods that is not necessary for checking the quality, properties and functioning of the goods.

Exclusion of the right of withdrawal

The right of revocation does not apply to custom-made products that I have made according to your wishes.

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